Hello, guest! Wakko.
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If the name of the customer and the name of the depositor are different, automatic deposit confirmation is not possible.
Deposit confirmed and order received
We apologize for any inconvenience

Thank you

[ Original Message ]
Hello
I had order four shoes and pay on the 7/9,
But your system said I didn’t pay and cancel my order .
But I really pay the money,
and canceled my order and didn’t pay back the money to me.
I feel really said your service and efficiency is bery bad.
Can you help me to check the money?
My id : dd47157tw
My order number :201807090000383 and 201807090000375